Delivery Policy

Silvertown Events sells digital e-tickets for event registration — there is no physical product and nothing is shipped. This policy explains how and when you receive your ticket after payment.

1. What you receive

Each paid registration is delivered as an e-ticket containing a unique QR code and ticket reference, sent to the email address you provided at checkout. A multi-ticket order is delivered as one email covering all tickets in that order.

2. Delivery ETA

E-tickets are delivered immediately — typically within a few minutes of your payment being confirmed by our payment gateway. In rare cases of a delayed gateway confirmation or an email delivery hiccup, allow up to 1 hour before contacting us.

3. If you haven't received your ticket

• Check your spam/junk folder for an email from us.
• Sign in and visit My Purchases to view or re-download your e-tickets directly — this reflects your order the moment payment is confirmed, even if the email is delayed.
• If it has been more than an hour and nothing appears in My Purchases, email hello@silvertown.events with your ticket reference or the email/phone used at checkout.

4. Delivery is worldwide

Since delivery is digital, there are no shipping restrictions, couriers, or destination charges — an e-ticket is delivered the same way and on the same timeline regardless of where you are.

This policy forms part of our Terms & Conditions. See our Refund Policy for cancellations and refunds.